MR&D devised a survey instrument that could capture patient experience with their providers and FHP Health Center, in general. The survey was conducted through telephone, and the sample consisted of patients who visited FHP the month prior. Once a sample of 300 was achieved for that month, the data was tabulated and analyzed. MR&D created a dashboard that presented the information visually and could be accessed by the providers to view their personal and departmental scores. Providers and departments were evaluated based on the weighted AIDET system, a program that helps reduce patient anxiety and build customer loyalty. Patients were asked to provider satisfaction ratings for statements that could be attributed to components on the AIDET index.