IT&E Strategic Planning and Research Services

With these challenges, our team was tasked to support and collaborate with IT&E in developing, managing, and executing a strategic plan that would elevate IT&E’s positioning in the market and the minds of its customers. Working with IT&E, we refined the vision and mission of the company, conducted a Strengths, Weaknesses, Opportunities and Threats analysis and identified five strategic initiatives that would be the basis of their strategic plan. These initiatives were: to bring their CDMA and GSM technology into parity; to become Guam’s employer of choice while ensuring the quality of IT&E’s workforce; to design operational product delivery; to develop a marketing approach in line with IT&E’s brand identity of “affordability, accessibility, and availability”; and to build their call center facility. Our approach involved utilizing various functions within the organization- from management to engineering and down to the customer service level who interacts directly with the customers. Furthermore, our team employed collaborative processes in planning and execution to ensure that all initiatives and strategies were communicated and synchronized across the organization.